Docs

AI assist

Triage, thread summaries, draft replies, device investigations and Ask AI with your own Anthropic key, and the MCP server for AI assistants.

  1. 1 AI assist overview What AI assist does in Tenvara, where it shows up, and the rules it always follows.
  2. 2 Setting up AI Add your Anthropic key, choose features and models, decide when AI acts by itself, and set the house style.
  3. 3 Triage, summaries and drafts Use AI suggestions on new tickets, read thread summaries and draft replies and customer updates.
  4. 4 Investigations, Ask AI and fixes Let AI investigate a device with read-only checks, ask it questions, and run the fixes it suggests.
  5. 5 Privacy and customer controls Exactly what is sent to Anthropic, how to redact it, how to opt customers out, and how to audit every AI action.
  6. 6 Costs and caps See what AI costs by feature, model and customer, set spending caps, and keep model prices up to date.
  7. 7 The MCP server Connect AI assistants that support MCP to Tenvara, working as the person who connected them, with scopes, an audit of every call and tools you can switch off.
  8. 8 Saved prompts, feedback and limits Caps and daily limits per person, thumbs up and down on AI answers, saved questions for Ask AI, AI in the article editor with its secrets check, and knowledge gaps from the chat bot.