AI assist

Triage, thread summaries, draft replies, device investigations and Ask AI, using your own Anthropic key.

1. 1 AI assist overview What AI assist does in Tenvara, where it shows up, and the rules it always follows.
2. 2 Setting up AI Add your Anthropic key, choose features and models, decide when AI acts by itself, and set the house style.
3. 3 Triage, summaries and drafts Use AI suggestions on new tickets, read thread summaries and draft replies and customer updates.
4. 4 Investigations, Ask AI and fixes Let AI investigate a device with read-only checks, ask it questions, and run the fixes it suggests.
5. 5 Privacy and customer controls Exactly what is sent to Anthropic, how to redact it, how to opt customers out, and how to audit every AI action.
6. 6 Costs and caps See what AI costs by feature, model and customer, set spending caps, and keep model prices up to date.