What Tenvara is
One app for running an MSP: service desk, devices, monitoring, backup, Microsoft 365, security and more, with one agent and one login.
Tenvara is a single platform for managed service providers. The service desk, projects, sales and invoicing, the RMM, backup, Microsoft 365 management, security monitoring, governance and compliance, documentation, chat, scheduling, automation and reporting all live in one app, share one login and one set of customers, and talk to devices through one agent.
It is built around the things a technician actually works on, not around separate tools. A customer page shows that customer's tickets, devices, backups, Microsoft 365 posture, alerts and chats together. A device page shows its health, patches, software, backups and open alerts, with Remote in a click away. There is nowhere you have to copy a customer name from one system into another.
The main areas
Each area appears in the rail down the left of the app. Areas are switched on as modules, one at a time: a new Tenvara starts with the service desk, and an administrator turns on the rest in Settings > Modules as your team gets to them. A module that is off disappears for everyone, and its data is kept. See Switching modules on.
| Area | What it covers |
|---|---|
| Home | Your own work: approvals, reminders, notifications, your calendar, time and tasks, and an overview of the business |
| Service desk | Tickets, email to ticket, SLAs, service requests and information requests, live chat, problems, changes, major incidents, status pages and time |
| Projects | Projects with phases, tasks, timelines, templates, budgets and My work |
| Customers | The companies you look after, with their sites, contacts and departments, sign-offs and onboarding |
| Devices | Every enrolled machine: inventory, health, patching, software, scripts and remote control, plus phones and tablets, printers and agent updates |
| Alerts | Everything that needs a look, from every part of the app, each saying what raised it |
| Cloud | Microsoft 365: tenants, users, findings, baselines, configuration backup, Intune, email security, starters and leavers, and the apps across your tenants |
| Infrastructure | Servers and storage (Proxmox and Hyper-V hosts and guests, Docker hosts, web servers, NAS units and virtual desktops), web hosting, the network, lines and phone systems, domains and certificates, and uptime checks |
| Security | Security events, detections and incidents, vulnerabilities, hardening, admin elevation and dark web monitoring |
| Governance and compliance | Management systems, compliance frameworks, Cyber Essentials, policy documents, audits and awareness training, for your customers and for your own company |
| Backup | Device, Microsoft 365 and Google Workspace backup, restores, recovery and test restores |
| Docs | Customer documentation, diagrams, credentials with rotation, and your knowledge base |
| Sales and billing | Quotes and proposals, opportunities and a full CRM (your sales day, your mailbox, leads, account management, marketing and sequences), invoices and payments, contracts, licences, purchase orders, suppliers and stock |
| Team | The technician calendar and dispatch board, leave, timesheets and expenses, on-call and the staff directory |
| Reports | Dashboards, the report builder, monthly customer reports, business reviews and presentations |
| Settings | Everything you can set, with a search over every page and setting |
Automation, "when this happens, do that" rules across tickets, alerts and devices, runs through all of it and is set up in Settings > Automation rules. Finding your way around shows how the areas, their sidebars and search fit together.
One agent
Devices report in through the Tenvara agent, a single signed program for Windows, macOS and Linux. It is one installer, one service and one enrolment. Inventory, remote control, monitoring, patching, software, scripts, printers, backup, security monitoring and the rest are modules inside that agent, switched on by policy from the server. There are no extra installs per feature. See Devices and agent for how the modules are set.
Your team and your customers
- Your team signs in to the app with an email and password, with two-factor, or with single sign-on through Microsoft Entra ID, Google Workspace, any OpenID Connect provider or SAML 2.0. Everyone has a role, from templates such as Admin, Service desk technician, Finance and accounts and Read only or a role of your own, which sets what they can see and do in each area. See Roles and permissions. Technicians can also work from their phone or tablet with the Tenvara app.
- Your customers' contacts use the customer portal. They sign in with a link emailed to them, so nobody needs a password, to raise and follow tickets, answer the questions you send them, approve and sign things off, accept quotes, read help articles, download their monthly reports and chat with you. See The customer portal.
Your brand and your language
Customers can see your brand rather than ours: brand profiles set the name, logos and colours on the portal, emails, PDFs and the agent's tray icon, on your own domain if you want. See White-label. Each person also chooses their own language (English for the UK or US, French, German, Spanish or Dutch), formats and time zone, and invoices work in any currency with each country's tax. See Languages and international.
Hosted or self-hosted
Tenvara is the same product whichever way you run it:
| Hosted | Self-hosted | |
|---|---|---|
| Where it runs | On an instance we run for you at yourname.tenvara.app |
On your own Linux server with Docker Compose |
| Updates, backups and monitoring of the server | Done for you | Done by you, on your schedule |
| How you get it | By early access invitation: we set up your instance for you | By early access invitation: install it with the licence file we issue you |
| Guide | Joining the beta and Hosted onboarding | Installing self-hosted |
For MSPs and for internal IT teams
Tenvara comes in two editions, set by your licence. The MSP edition, which most of this knowledge base describes, looks after many customers. The Company edition is the same product for an internal IT team: one organisation with its sites, departments and employees in place of customers and contacts, manager approvals, an employee portal, and purchasing and IT spend in place of sales and billing. See Getting started for IT teams.
Once you can sign in, First steps walks through adding a customer, inviting your team and installing the agent.
Was this page helpful?
Thanks for the feedback.