Your profile, security and notifications

The Your account group at the top of Settings is yours: Profile, Password and two-factor, Notifications, Out of office, Mobile app and Browser extension. Everyone can open these pages, whatever their role, and they only change your own account.

The account menu (your initials, top right) has shortcuts: Profile, Password and two-factor and Settings, then Phone following: on or off (see Mobile app), Help (with Documentation, Keyboard shortcuts, What's new, System status and Download a diagnostics bundle), About Tenvara and Sign out.

Profile#

Settings > Profile shows how you appear to the rest of the team and how Tenvara works for you. Your choices follow you to every computer and phone you sign in on.

• Your details: your email, which is your sign-in name, and your Name. Only an administrator can change your email, from Users.
• Work details: your photo (click to add one; it is cropped to a circle and shows in pickers, on tickets and in chat), Job title, Direct phone, Extension and an Emergency contact that only HR and administrators see. Open staff profile shows the full profile.
• Language and formats: your Language, how Dates and numbers look, your Time zone, a 12 or 24 hour Clock and which day the Week starts on. Each says when it is using the default for the install.
• Working style: where Tenvara opens (Start on), Comfortable or Compact table rows, whether clicking a row in a list opens a Side panel or the Full page, Reduce motion, whether links to records open in a new tab, and Show inactive customers in pickers (off by default, so pickers list active and onboarding customers only).
• Follow automatically: a link to Settings > Notifications, the Following tab, where you choose what you follow when you create it, are given it or are mentioned in it. See Notifications.
• Replies and notes: whether a ticket's composer starts on Reply or Internal note, and whether your public replies are emailed.
• Sending replies: Undo send (a moment to take a reply back after Send) and Ask for time on every reply.
• Email signature: the company signature filled in with your details, or My own, with a preview.
• Remote sessions: whether Remote in opens in the Browser, the Desktop app or asks each time. Shift-click Remote in to open the other one once.
• Access: set by an administrator. Your Role, when you Last signed in, whether you have a Password, and which Single sign-on provider your account is linked to, if any.

Password and two-factor#

Settings > Password and two-factor keeps your account safe: your password, two-factor, passkeys, where you are signed in and your API tokens.

Change your password#

1. Enter your Current password.
2. Enter a New password of at least 12 characters (a short sentence works well), and again in Confirm new password.
3. Press Change password.

Changing it signs you out everywhere else and ends your API tokens and AI assistant connections.

Set up two-factor#

Two-factor authentication shows Off or On. With it on, you need a code from an authenticator app as well as your password when you sign in with email.

1. Press Set up two-factor.
2. Scan the QR code with your authenticator app, or type in the key.
3. Enter the code the app shows.
4. Save your recovery codes somewhere safe. There are ten, each works once, and they are only shown now.

An email confirms two-factor was turned on. If your administrator requires two-factor for your role, you cannot turn it off.

Add a passkey#

A passkey signs you in with your fingerprint, face or screen lock, with no password; a security key is a small device you plug in or tap. Either also works instead of a code after your password.

1. Under Passkeys and security keys, press Add a passkey.
2. Give it a name you will recognise, such as "Work laptop".
3. Confirm it is you, then follow your browser's own prompt.

Each passkey shows its kind, when it was added and when it was last used. Rename or remove one from its menu. You are emailed whenever one is added or removed. See Signing in for signing in with it.

Where you are signed in#

Where you are signed in lists every browser and device signed in to your account, roughly where, when it was last seen and when it ends, with This browser marked. Sign out ends one; Sign out everywhere else ends the rest, and with them every API token and AI assistant connection that acts as you. If you see one you do not recognise, press This wasn't me: it ends that sign-in at once and takes you to change your password.

Link single sign-on#

When your administrator has set up single sign-on, the Single sign-on card lists the providers. Press Link next to one, sign in there, and you come back linked. The provider account's email must be the same as your Tenvara email. See Single sign-on.

API tokens#

Personal access tokens for scripts are made in the API tokens card of Settings > Password and two-factor, and tokens for AI assistants in the AI assistants (MCP) card below it. See Sessions, IP allowlists and API tokens and The MCP server.

Notifications#

Settings > Notifications decides what reaches you, where, and when to leave you alone. The inbox in the top bar keeps a copy of what you choose to keep there.

What reaches you where#

The Yours tab lists every notification in Tenvara by area (tickets, approvals, projects, sales, alerts, on-call and more). Tick where each should reach you: Inbox, Email, Desktop, Push, Teams, Slack, Text or Digest (and Call for on-call pages). You start with your role's defaults; anything you change is yours, with Back to your role's default beside it. Press Save notification settings when you are done. Channels your administrator has not set up yet are greyed out; they are set up in Settings > Channels.

When you are on call, a banner at the top says so and until when. Pages reach you whatever your quiet hours.

The full catalogue, what you follow, desktop and push notifications, mutes, your digest and the notifications page are in Notifications.

How to reach you#

Teams, Slack and text messages need to know who you are:

• Mobile number: needed for text messages. UK numbers can start 07.
• Teams sign-in: your Microsoft 365 sign-in (UPN), so Teams messages mention you by name.
• Slack member id: in Slack, open your profile, then More, then Copy member ID.

Use Send yourself a test (Email, Teams, Slack, Text or Call) to check each one arrives.

Once you tick Push for anything, a Push to your phones card says how many of your phones are signed in to the Tenvara app for it, with Send a test push. A phone is added when you sign in to the app on it and allow notifications. See Settings > Mobile app.

Quiet hours#

Nothing but the inbox reaches you in your quiet hours: email, desktop, Teams, Slack and texts wait until they end. On-call pages always get through.

1. Turn on Use quiet hours.
2. Set From and Until, for example 22:00 until 07:00. Past midnight is fine.
3. Choose the Time zone. It follows your own time zone from Settings > Profile unless you pick another.
4. Tick the days they apply.
5. Press Save notification settings.

Tip: Set quiet hours even if you are never on call. Critical alerts at 3am are what on-call rotas are for, and on-call pages still reach whoever is on duty.

Out of office#

Settings > Out of office sets the dates you are away and who stands in: press Set out of office. While you are away, what you would approve goes to the person standing in for you, and colleagues see Away until beside your name when they assign work. Approved leave is added here by itself. See Approval rules, delegation and out of office.

Mobile app#

Settings > Mobile app is where you connect the Tenvara mobile app to this server and look after your phones:

• Get the Tenvara app: install the app from your phone's store, tap Scan the code in it and point the camera at the QR code on this page, then sign in as you do here. The code holds only the server's address, its name and your email address, never a password. You can also type the address into the app.
• Your phones: every phone signed in to your account, with the app version, how it signed in and when it was last seen. Sign out ends one you no longer use; This wasn't me ends one you do not recognise.
• Your choices, which follow you to every phone: Let my phone follow my desktop, so the app shows the ticket, alert or device you have open in the web app.

The account menu's Phone following: on or off switches following for you in one click. Administrators also see what the app may do for everyone on the install. See Settings > Mobile app and Follow your desktop on your phone.

Browser extension#

Settings > Browser extension is where you get and pair the Tenvara browser extension, which fills in saved credentials from the vault. See The browser extension and Browser extension settings and policy.