Hosted onboarding

With hosted Tenvara we run it for you on its own instance at yourname.tenvara.app. We look after the server, updates, backups and monitoring, and storage for your customers' backups is provided (or point backup at your own S3 compatible storage); you sign in and get on with it. This page covers how your instance is set up, following it while that happens, and signing in.

Note: Hosted instances are available by beta invitation for now. Tenvara is not open for orders or trials on the website. To get one, apply for the beta. See Joining the beta.

How your instance is set up#

1. Apply for the beta at www.tenvara.io/early-access and choose hosted as your preference.
2. When you're invited to the beta, the team emails you and sets up your own instance at yourname.tenvara.app, with its own database.
3. When the instance is ready, you get a welcome email with the address and the first administrator account.

You don't need to do anything while the instance is set up.

Follow your instance#

If you have an account at www.tenvara.io, sign in and open Hosted instances in the client area. Each instance shows its address, plan, order date, region, version and status:

Your instance stays at Pending until we have set it up. The rest of the client area has your Orders, Invoices, Billing details and Profile and security.

Sign in for the first time#

When the instance is ready you get a welcome email with the address and the first administrator account.

1. Open https://yourname.tenvara.app (or press Open instance in the client area).
2. Sign in with the administrator account from the welcome email. If you are asked to choose a password, it needs at least 12 characters.
3. Set up two-factor straight away: account menu, Password and two-factor, Set up two-factor. See Signing in.
4. Press Set up in the rail (the compass under Home) to start the setup helper. It asks about your business for about ten minutes and builds your plan.

Note: The www.tenvara.io account (orders, invoices, billing) and your Tenvara instance are separate logins. Your team never needs a www.tenvara.io account; they only sign in to your instance.

What is set up for you#

On a hosted instance we handle:

• The server, its operating system and security updates.
• Tenvara updates. The version your instance runs is shown in the client area and under About Tenvara in the account menu.
• TLS certificates for your address.
• Backups and monitoring of the instance itself.

Everything inside the app is yours to configure, in the same way as a self-hosted install, and the setup helper walks you through it.

On a hosted instance the setup helper's Install and licence section has little to do: the licence, the install's health, certificates and updates are already looked after, and its checks simply confirm it.

Next steps#

Start with the setup helper: Set up in the rail. A short discovery interview builds a plan of sections in the right order for your business, and each section recommends settings, shows what will change, applies it and checks it worked. When every must-pass check passes, you press We're live; after that the helper lives under Home as Health. See The setup helper.

First steps covers the first hour: securing your account, starting the helper, adding your first customer, inviting your team and installing the agent. If you would rather your team signs in with Microsoft or Google, set up Single sign-on before you invite them.