Automation

Rules that act when something happens, the run log, notification channels, personal notification settings and on-call.

1. 1 Automation overview What automation rules do, how the Automation area is laid out, and who can make which rules.
2. 2 Building a rule Use the rule builder to choose a trigger and the customers a rule covers, then save it and switch it on.
3. 3 Conditions and placeholders Narrow a rule down with conditions and groups, and fill in messages, notes and webhooks with placeholders.
4. 4 Actions Every action a rule can take, from opening tickets and running scripts to notifying people, paging on-call and sending webhooks.
5. 5 Testing, dry run and versions Try a rule against a real event without doing anything, let it run in dry run first, and see every version of a rule.
6. 6 The run log Read what every rule did and why, retry failed runs, and understand loop protection and run retention.
7. 7 Notifications and channels Set up Teams, Slack and text message channels, and choose which notifications reach you where, with quiet hours.
8. 8 On-call rotas and paging Set up on-call rotas, cover and escalation policies, choose what pages on-call, and acknowledge pages.