Company edition

Tenvara for an internal IT team: one organisation with departments and employees, an employee portal with manager approvals, purchasing and IT spend, and what differs from the MSP edition.

1. 1 Company edition overview Who the Company edition is for, how the one organisation replaces customers, how your licence sets the edition, and what works the same as in the MSP edition.
2. 2 The organisation, departments and employees The organisation's page and its tabs, sites, departments with cost centres and managers, bringing employees in from Microsoft 365, which department a device belongs to, and SLA policies by department or for VIPs.
3. 3 The employee portal and manager approvals What employees find in the portal, the equipment, software and access they can ask for, how a request goes to the department's manager and then to IT, what happens with no manager or a manager who is away, and where to set it.
4. 4 Purchasing and IT spend Purchase requests from employees and IT staff, who approves them, how an approved request becomes a purchase order, and IT spend by department, cost centre, month, supplier and category against your budget.
5. 5 What is different from the MSP edition Everything the Company edition leaves out, what reads differently, how wording and Terminology work, and what changes in Microsoft 365, Docs, sign-offs, governance, reports and the setup helper.
6. 6 Running IT service management with Tenvara An end-to-end tour for an internal IT team: incidents, requests and the catalogue, approvals, problems, major incidents, changes, SLAs by department or VIP, knowledge, assets, purchasing, spend and reports.