Docs

Devices

Enrol devices with the agent, remote in, run scripts, patch, deploy software, manage phones, control admin rights and track warranties.

  1. 1 The device list Find any device across your customers, filter it by status, health, agent and backup, and save the views you use every day.
  2. 2 Installing the agent Check the supported systems, create an enrolment token, hold new devices for approval, run the one-line install command on Windows, macOS or Linux, and get packages in a customer's brand.
  3. 3 The device page Everything about one device on one page: the header and its actions, the Toolbox, the tabs, power, the registry editor, agent troubleshooting, warnings, who uses it, the change log and macOS permissions.
  4. 4 Device groups Gather devices by customer, operating system, type, role, name, hostname and more, or by hand, so monitoring and patch policies can target them.
  5. 5 Remote control See and control a device's screen from the browser or the desktop app, choose where Remote in opens, use the viewer's screen, keyboard and clipboard controls, link sessions to tickets, require approval for sensitive devices and let people reach their own computer from the portal.
  6. 6 The script library Browse the built-in scripts, write your own in PowerShell, Bash, Zsh, Python and more, add parameters including vault credentials, keep every version and publish with a second person's approval.
  7. 7 Running and scheduling scripts Run a script or a one-off command on devices, a group, a customer or everywhere, with a second person's approval where needed, compare and export the output, and schedule scripts with failure notices.
  8. 8 Patching Approve operating system updates, let customers approve their own, install them in maintenance windows by policy with scripts before and after, cancel a job, remove an update, keep Windows on a chosen version and track compliance.
  9. 9 Software deployment Keep a catalogue of apps, deploy them singly or in bundles, see everything installed across the fleet, alert on and remove unwanted software, uninstall any app, and decide what happens when an app is in use.
  10. 10 Diagnostics Run read-only diagnostics on a device to see what is using it, recent crashes, stopped services, the network, protection and battery, in seconds.
  11. 11 Agent updates and release channels How new agent releases reach your devices from the release feed, with stable and beta channels, a pilot ring and soak, halts, pins and maintenance windows.
  12. 12 File transfer, recording and background tools Work on a device without taking over its screen: a terminal, files both ways, processes, services, event logs, the registry, scheduled tasks and installed software, plus recorded sessions you can play back.
  13. 13 Wake-on-LAN and remote access rules Wake a sleeping device through another computer on the same network, and decide who may view, control or fully manage which devices.
  14. 14 Admin elevation on request Let people without administrator rights ask, with a reason, to run one program as administrator or to be an administrator for a while, approved by you or by rules.
  15. 15 Tamper protection Stop the agent being removed without the customer's uninstall token, restart it when it is killed, and get an alert when someone stops, removes or changes it.
  16. 16 Mobile device management Manage your customers' iPhones, iPads and Android phones from Tenvara with policies, apps, enrolment links and actions such as lock, lost mode and wipe, beside the phones Intune manages.
  17. 17 Asset lifecycle and warranty Record purchase and warranty details for every device, look Dell and Lenovo warranties up with your own keys, and forecast what each customer needs to replace and what it will cost.
  18. 18 The tray app What the people at a managed computer get from the agent's tray icon: report a problem, my requests, your own menu entries, the App store, computer details, remote help and messages, and how to set it up.
  19. 19 Record a problem Let people at a Windows computer record their screen and the steps they take, review it and send it as a ticket with a video player and a readable steps document.
  20. 20 Device lifecycle, retire, replace and stale devices Put a device into maintenance mode, retire it with a disposal certificate, move a user's work to a replacement, merge duplicates, review stale devices, follow pending uninstalls and report uptime.
  21. 21 Policies and where settings come from See every module's policy for a customer, site, device group or device in one Policies tab, understand which level wins, and compare customers in Settings > Policies.
  22. 22 The desktop viewer Install the desktop viewer on Windows or Linux, open remote sessions in a window of their own with the whole keyboard, files, a terminal and the session's ticket work, set which server it trusts, and keep it up to date.
  23. 23 Sleeping devices and volumes How Tenvara shows a device that is asleep rather than offline, keeps brief drops to one timeline line, handles laptops and offline alerts, and tells real disks from installer images and network shares.
  24. 24 Supported systems The versions of Windows, macOS and Linux the agent runs on, which Windows versions use the Lite agent, which part of the agent runs where, and what happens on a machine that is too old.
  25. 25 Older Windows and the Lite agent Windows 7 SP1, 8.1, Server 2008 R2 SP1, 2012 and 2012 R2 run the Lite agent. How to install it, what it reports, what you can do on those devices, what is not available and why, and the end-of-support warning.
  26. 26 Security software and the agent What the Windows agent installs, what it runs and how its scripts are protected, so you can check it against your antivirus or EDR product, the allow rules to use if one still raises alerts, and why TLS inspection must leave the agent's connection alone.
  27. 27 Ctrl+Alt+Del in a remote session When the Ctrl+Alt+Del button works in a remote session, how the device page shows which Windows policy blocks it, how to allow it in Group Policy or from the device page through approval, and how to sign in when it stays blocked.
  28. 28 Server sets Keep servers that do one job, such as domain controllers or the nodes of a cluster, from patching or going down at the same time. Make a set from a template, a rule or a suggestion, see who goes when on the calendar, and read how serious an outage is by how much of the service is left.
  29. 29 Deploying the Windows agent with Group Policy or Intune Install the Windows agent silently on many devices with Group Policy, Microsoft Intune or another deployment tool, detect it, remove it with the uninstall token, and move installs made before the agent was renamed.
  30. 30 The agent's names, folders and services The service, folders, programs and package names of the Tenvara Agent on Windows and Linux, what an update moves by itself, and what you need to change in exclusions, detection rules and deployment scripts.
  31. 31 The Toolbox, Terminal and your default viewer Choose where Remote in opens for you and for your team, open a terminal on any computer, and reach background tools, scripts and quick actions from the Toolbox.
  32. 32 Hardware refresh verdicts and asset cost How Tenvara works out a device's real age, decides between Replace now, Plan for replacement and Fine, and writes a purchase cost down to a book value you can report on.
  33. 33 Installing winget and updating any app Put winget on Windows devices that lack it, update apps that are not in your catalogue, and fix a vulnerability from its own row with Update or Install and see what happened.
  34. 34 Device names, hostnames and renaming the computer The difference between the name you give a device and the computer's own hostname, how both show up and are found, group rules on either, and renaming the machine itself through its agent with an approval.
  35. 35 Who updates a device: Tenvara, the device itself, or nobody Say who keeps each device up to date, so vulnerabilities alert only where someone can act. Devices that update themselves get one alert when their own updating fails, appliances nobody can patch become one accepted risk with a review date.
  36. 36 Deleting a device removes its agent What happens to the agent when you delete a device, at once or when it next checks in, keeping the agent instead, following pending uninstalls, cancelling and restoring, and why an old enrolment token cannot bring the device back.
  37. 37 Who is signed in and whether they are there See who is signed in to each computer and whether they are active, idle, locked or on a disconnected Remote Desktop session, every session on a server, the Last user and Session columns, and what you see before a remote session starts.
  38. 38 Opening device web pages and forwarding ports Open the web page of a NAS, printer, switch, firewall or UPS from anywhere through an agent on its network, with no VPN and nothing installed on the device, and forward a port for SSH, remote desktop or a SQL client. Who can, what is allowed and how sessions end.
  39. 39 The keyboard in a remote session Which keys go to the device in a remote session, how to reach the viewer's toolbar from the keyboard with Ctrl+Alt+Home, typing text in the device's own keyboard layout, Physical keys and Typed characters, and what to check when keys do not arrive.
  40. 40 Switching sessions and Remote Desktop users Open the session of a user who is on Remote Desktop, pick a session when several people are signed in, move a live session to another user's desktop from the Sessions menu without reconnecting, and bring a disconnected session to the screen.
  41. 41 Picture quality on slow links and the connection details How a remote session adapts to a slow or busy link, why text stays readable and the picture sharpens when the screen is still, what the connection details and Copy diagnostics tell you, and what to do when the relay cannot connect.
  42. 42 The windows and notifications people see on their computers The consent, restart, update, administrator rights and message windows and the notifications the agent shows people at their computers, the options that shape them for everyone, a customer, a site or a device group, the live preview, and sending a test to a device.
  43. 43 Print labels and unique asset tags Print QR labels for one device or many on A4 sheets or a label printer roll, what the code opens and why it holds nothing secret, and how asset tags stay unique within each customer.