Documentation and passwords

Your knowledge base, structured customer records, and the encrypted credentials vault with its audit log.

1. 1 Documentation overview What the Docs area holds, how it is organised, and where documentation shows up across Tenvara.
2. 2 Knowledge base articles Organise the knowledge base in folders, write and edit articles, link them to tickets and devices, and use version history.
3. 3 Customer documentation and records Keep each customer's articles and structured records together, fill in records from templates, and link them to devices and credentials.
4. 4 Templates The seven built-in record templates, how to change them, and how to build your own with fields, sections and tables.
5. 5 The credentials vault Store customer logins, two-factor secrets and licence keys encrypted, reveal and copy them with every access logged, and link them to devices.
6. 6 Reviews and the vault audit log Keep articles current with owners, review dates and expiry, and see who revealed, copied or changed every secret.
7. 7 Documentation on tickets and in the portal Get article suggestions on tickets, insert articles into replies, and publish help articles to customers in the portal.