Docs

Documentation and passwords

Your knowledge base, structured customer records kept up to date, diagrams, IP addresses and racks, the encrypted credentials vault with check-out and rotation, the browser extension and its policy, sign-up addresses and their mail, dark web monitoring, a public help centre and password tools for your customers.

  1. 1 Documentation overview What the Docs area holds, how it is organised, sign-up addresses, and where documentation shows up across Tenvara.
  2. 2 Knowledge base articles Organise the knowledge base in folders, write articles from templates with callouts, task lists, links and embedded credentials, send them for approval, and use version history, print and PDF.
  3. 3 Customer documentation and records Keep each customer's articles and structured records together, fill in records from templates, relate them to each other, see them on a map, and link them to devices and credentials.
  4. 4 Record templates The eight built-in record templates, how to change them, and how to build your own with fields, sections and tables.
  5. 5 The credentials vault Store customer logins, SSH keys, certificates, API keys, secure notes and secret files encrypted, reveal and copy them with every access logged, keep their history, and link them to devices.
  6. 6 Reviews and the vault audit log Keep articles current with owners, review dates and expiry, see everything that runs out on one page, and see, export and report who revealed, copied or changed every secret.
  7. 7 Documentation on tickets and in the portal Get article suggestions on tickets, insert articles into replies, and publish help articles to customers in the portal's Help centre.
  8. 8 Password rotation and privileged access Rotate local administrator passwords on every device into the vault, keep privileged Active Directory accounts rotated, and sign in to devices with a vault credential you never see.
  9. 9 The browser extension Fill customers' usernames, passwords and two-factor codes into websites from the vault, save new sign-ins, use generated passwords, and set the extension's defaults and locks for your team.
  10. 10 The password manager for your customers Give your customers' staff personal and shared password vaults in the portal, encrypted in their browser, and see a vault only when its owner shares it with you.
  11. 11 Self-service password reset Let your customers' staff reset a forgotten Microsoft 365 or Active Directory password, or unlock their account, from the portal after proving who they are with a code.
  12. 12 Dark web monitoring Watch your customers' domains and addresses in breach data, check vault passwords against known breaches, work exposures, and send each customer a report.
  13. 13 Vault break-glass export Keep an encrypted copy of the credentials vault that opens without Tenvara, approved by a second administrator, with scheduled exports and an offline viewer.
  14. 14 Folders, sharing and history File each customer's documentation in folders, limit who sees a folder, share read-only links with people outside, show records on the portal, print or download PDFs, and see every earlier version of records and credentials.
  15. 15 Diagrams, IP addresses and racks Draw network and floor plan diagrams linked to real devices, keep each customer's subnets and who has which address, lay out racks, and keep photos of the comms cupboard with the customer's documentation.
  16. 16 Records kept up to date and Active Directory snapshots Let Tenvara fill Microsoft 365, backup, network, application and Active Directory records from what it already knows, get suggestions for applications to document, and compare a customer's Active Directory between any two days.
  17. 17 Check-out, one-time links and secret types Make sensitive credentials need an approved check-out, send a secret through a link that opens once, ask a customer to send you a password safely, store SSH keys, certificates, API keys, secure notes and secret files, and keep your own company's logins in the vault.
  18. 18 Public knowledge base Publish chosen knowledge base articles as a help centre anyone can read without signing in, on your own domain, in your branding and found by search engines.
  19. 19 Sign-up addresses for customers Give each customer email addresses for vendor sign-ups whose mail lands on the customer, never as a ticket, received on your own accounts domain or through Microsoft 365.
  20. 20 Sign-up mail: codes, links and renewals Read the mail to a customer's sign-up addresses on the Accounts tab, what Tenvara recognises in it, revealing a code, vendor accounts as credentials, renewal reminders, and rules for sign-up mail.