Docs

Getting started

What Tenvara is, how to join the beta and get an instance (hosted or self-hosted), and your first hour in the app.

  1. 1 What Tenvara is One app for running an MSP: service desk, devices, monitoring, backup, Microsoft 365, security and more, with one agent and one login.
  2. 2 Finding your way around The 16 areas on the rail, each area's sidebar, the top bar, quick create, search and the command menu, keyboard shortcuts, the Settings home, Home and the bottom bar on a phone.
  3. 3 Joining the beta Apply for the Tenvara beta or ask for launch updates, what happens after you apply, and how invitations work.
  4. 4 Hosted onboarding How a hosted Tenvara instance is set up for beta members, following it from pending to live, and signing in for the first time.
  5. 5 Installing self-hosted Run Tenvara on your own Linux server with Docker Compose: what you need and how big a server, the installer that checks every image is signed, the first administrator, the licence, email, upgrades and backups.
  6. 6 First steps Your first hour in Tenvara: secure your account, start the setup helper, then add a customer, invite your team, switch on the modules you need, install the agent and open the portal.
  7. 7 Signing in Signing in with a password, a passkey or single sign-on, two-factor, recovery codes, forgotten passwords, sign-in alerts and why you might be asked to sign in again.
  8. 8 The customer portal A quick tour of the portal your customers' contacts use: signing in, Home and the To do list, tickets, approvals and sign-offs, their company and billing, and where to read more.
  9. 9 Lists, views and records What every list and record in Tenvara can do: filters, columns, built-in and saved views, export, bulk actions, print, undo and the recycle bin, cards on a phone, plus mentions, following, comments, files, history and tags.
  10. 10 Getting started for IT teams The short way in for an internal IT team on the Company edition: your organisation, departments and employees, the first hour, the employee portal, purchasing and spend, and what this edition leaves out.
  11. 11 Where things moved in the new menu The menu now has 16 areas. A from-and-to table for every page that moved or was renamed, plus the Settings home, the command menu's names and the bottom bar on a phone.