Docs

Mobile app

The Tenvara app for technicians on iPhone, iPad and Android: tickets, alerts, customers, devices, remote control, docs, visits and more, online or off.

  1. 1 Getting the app and signing in Get the Tenvara app on your iPhone, iPad or Android phone or tablet, connect it to your Tenvara server and sign in with two-factor.
  2. 2 Finding your way around The bottom bar on phones, the rail on tablets, Home, search and the notification list in the Tenvara app.
  3. 3 Tickets on the go Work the ticket inbox from your phone: filter and search, reply or add a note with canned responses and photos, assign, change status, time and raise new tickets.
  4. 4 Alerts See every alert from your phone, filter by severity and source, acknowledge, resolve or mute an alert, and raise a ticket from it.
  5. 5 Customers, sites and contacts Look up a customer, a site or a contact from your phone, call or email them in one tap, get directions to a site and raise a ticket for them.
  6. 6 Devices and running scripts Find a device from your phone, see its details, health and patches, run a script from the library, patch or restart it and raise a ticket.
  7. 7 Remote control from your phone See and control a device's screen from the Tenvara app: starting a session, consent, trackpad and touch modes, the key row, the keyboard and ending the session.
  8. 8 Docs and credentials Read knowledge base articles and customer records on your phone, and reveal or copy a password or two-factor code from the vault, with every reveal audited.
  9. 9 Schedule and visits See your jobs for the day on your phone, get directions, check in on arrival, complete the visit with the customer's signature and log your time.
  10. 10 Quotes and projects Check and send quotes from your phone, and work your project tasks: see what is due, change a task's status, log time and follow the project's health.
  11. 11 Chat Answer live chats from your phone: set yourself available, see who is waiting, accept a chat, reply or add a note, use canned responses and make a ticket.
  12. 12 Working offline and sync conflicts What the Tenvara app keeps on the phone for when you have no signal, which changes it queues and sends later, and how to settle a sync conflict.
  13. 13 Settings and security The app's settings, locking the Tenvara app with Face ID or your fingerprint, how your sign-in and secrets are protected, and signing out.